No — Try-ons are currently unavailable while we secure a beautiful new space to host them from. Thank you so much for your patience, we can’t wait to welcome you in soon.

In the meantime, please feel free to send us a message on Instagram with the dress (or dresses) you’re interested in. We’re more than happy to share customer photos for size reference and provide detailed measurements to help you find the perfect fit.

No — The Loop Wardrobe currently ships within New Zealand only.

Yes — we offer pick up from Hataitai, Wellington. Once your garment is ready, you will receive a confirmation email with collection details. Pick up is available between 9:00am and 9:00pm after you have received your ready-for-pick-up email.

As a rental business, our garments should not be expected to arrive in brand-new condition. Some pieces may have been previously worn and may show minor signs of normal rental wear, such as small marks, light fabric wear, loose threads, or minor stitching imperfections.

That said, all garments are carefully inspected before dispatch and must be sent in good, wearable condition. Where there are any more noticeable imperfections, we will do our best to disclose these before your booking or include notes with your order. If a garment arrives with damage or staining beyond normal rental wear, you must contact us immediately upon receiving it.

Our exact address is kept private and is only provided once a booking, approved pick up, return, or try-on has been arranged. We are not a retail store, so our address is not publicly listed.

Yes — garments may be taken overseas provided your selected rental period covers the full time you need the item, including enough time for its return. All garments taken overseas must be kept in carry-on luggage only and must not be packed in checked luggage.

Pick up is available in Hataitai, Wellington.

• You’ll receive a “Ready for Pickup” confirmation email on your selected pickup date, including full collection details once your garment is ready.
• Please check your spam/junk folder if you have not received this
• Once confirmed, pick up is available between 9:00am – 9:00pm
  

Saturday pick ups

• Available by prior arrangement only
• Must be approved before booking and are not guaranteed

You may only collect your garment once you have received confirmation.

Failure to collect your order will result in no refund or credit.

For last-minute bookings, orders placed before 2pm on a working day may be dispatched the same day. Orders placed after this time will be sent the next working day.

Please note that bookings made less than 3 working days before your rental start date are considered late orders and are placed at your own risk. We cannot guarantee delivery timeframes for these orders.

We recommend checking the brand’s official size guide where possible, as sizing can vary between labels.

Please keep in mind:

• Rental garments may have slight stretch or wear and may fit slightly differently than brand-new items
• Fit can vary depending on body shape, height, and proportions
• If you are between sizes or unsure, feel free to contact us for advice before booking

Maxi and longer-length garments may vary slightly in length and may have been hemmed over time. If you are concerned about length or fit, we recommend reaching out prior to booking.

When selecting your booking, choose the date you’d like your rental delivered or ready for pickup. We recommend selecting a date 1–2 days before your event. The date you select also determines when your rental is due to be returned.

Postal orders are sent to arrive on or before your selected date. 

We recommend booking 8 Days for rural locations/ adressess.

Our rental schedule is structured around weekly rotations, with most bookings centred around weekend events.

Please note:

• Some midweek bookings are subject to availability and approval
• Postal bookings typically close at 2pm Wednesday each week
• Pick-up bookings typically close at 3pm Friday

Bookings made outside these timeframes are not guaranteed and may require prior approval.

No — we do not currently offer discounted pricing for back-up garments.

Most orders are sent via NZ Post courier. For higher-value or hard-to-source garments, we may require a signature on delivery with no authority to leave.

If you are not available at the time of delivery, the courier will leave instructions for collection. Once the parcel has been delivered or marked as delivered, responsibility transfers to you.

Shipping costs are selected at checkout based on your location and selected delivery option.

We offer:

• Overnight courier (non-rural) $17.00
• Rural delivery (additional time applies) $24.00

All shipping options include a return system (prepaid return bag provided). Please ensure you select the correct option at checkout, as no compensation is provided for incorrect selections.

Garments should typically arrive on or before your selected delivery date. We dispatch orders 2-4 days before your delivery date.

For weekend bookings, orders are usually sent on Tuesday or Wednesday.

You will receive a tracking email once your order has been shipped — it is your responsibility to monitor this and follow up with NZ Post if needed.

Once your order has been collected by NZ Post, it is outside of our control.

• You must contact NZ Post directly if there is a delay (NZ Post contact: +64 9 977 0102)
• Depot collection may be available to speed things up
• We recommend acting quickly if your tracking shows delays

Refunds or credits are not provided for courier delays, incorrect shipping selections, or late orders placed at your own risk.

Rural deliveries take longer than standard overnight shipping.

• Typically allow 2–4 additional working days
• You must select the rural shipping option at checkout
• We also recommend booking the 8 day duration
• During peak periods, rural delivery may not always be possible

Where possible, we recommend using a non-rural address (e.g. work, friend, family) to avoid delays.

All orders are sent via NZ Post and include a prepaid return system.

Important things to note:

• Orders are dispatched on working days only
• You must not redirect parcels, as this can cause delays
• If you enter the wrong address, contact us immediately
• You are responsible for tracking and receiving your parcel

If delivery is attempted and missed:

• You must collect your parcel promptly (within 24 hours where possible)
• Delays in collection may result in lost rental time

We do not ship to PO Boxes, public buildings, or unsafe delivery locations.

Orders placed after our cut-off times are not guaranteed and may require approval.

• Postal cut-off is typically Wednesday 2pm
• Orders placed after this are considered late orders and are at your own risk

If you need a last-minute order, please contact us before booking and we will do our best to assist where possible.

Pick-up orders:

• You must return before 1pm on the last day of your rental period (Return Date). Please return to the same pick up location. 
• If your return date falls on a public holiday your item is still due to be returned on the last day of your hire. 
  

Postal orders:

• You must ship your rental back by 1pm on the last day of your hire period (Return Date) using the return post satchel provided. 
• If your return date falls on a public holiday please post your rental back the next business day before 1pm.
• All returns must be dropped at an NZ Post counter (not a drop box) and scanned in by the cut-off time.

Late or incorrectly returned items will incur fees.

Return instructions depend on your delivery method:

Postal orders

• Must be returned using the prepaid return bag provided
• Drop your parcel at a NZ Post counter (not a drop box)

Pick up orders

• Must be returned to our Hataitai pick up/ drop off location
• Do not post pick up orders unless arranged with us prior

If you have lost your return bag or label, please contact us immediately so we can assist.

• You must return the garment via NZ Post overnight courier (yellow ticket)
• Tracking must be provided once sent

Do not return the garment using an unapproved method without contacting us first, as this may cause delays and result in additional fees.

Failure to follow the correct return process may result in late fees or charges if it impacts future bookings.

We may be able to assist with changes to your delivery or return method prior to dispatch or collection, however this is subject to availability and approval.

• Any changes must be requested before your order has been dispatched or collected
• Applicable shipping fees must be paid if switching to postal delivery
• Due to our structured rental schedule, changes are not always possible

Please contact us as soon as possible via email to request any updates. Late changes may not be accommodated.

Returning your garment on time is just as important as receiving it on time.

• Late or incorrect returns incur a $30 per day fee
• If your late return impacts another booking, you will also be liable for loss of income

Please only book if you can meet the return deadline or have discussed an appropriate alternative prior to booking.

Yes — drop-offs are available.

• Returns can be made to our Hataitai pick up/ drop off location 
• Contact us for the address and access details

Pick up orders must be returned via drop off, unless arranged otherwise.

• Returns must be completed the same way they were collected
• If your situation changes, please contact us before returning

If your return date falls on a public holiday:

Pickup Orders:

• Your item is still due to be returned on the last day of your hire (Return Date). 

Postal Orders:

• Please post your rental back the next business day before 1pm.
• Ensure it is lodged correctly (scanned at NZ Post if postal)

Yes — returning your garment on time is essential.

• Late returns incur a $30 per day fee
• You may also be charged for any loss of income if your delay affects another booking

Please only book if you’re confident you can meet the return deadline.

No — fashion tape is strictly prohibited.

• Any adhesive residue or damage will result in damage fees
• If the garment is affected, you may be charged for repairs, replacement, and loss of income

If needed, Clutch glue may be used carefully, however you remain responsible for any damage caused by adhesives.

No — please return the garment as is and notify us in advance.

• Standard cleaning is included in your rental
• Minor stains are usually removed during our normal cleaning process
• For significant or difficult stains, specialist cleaning fees may apply

If any damage occurs:

• Repair costs must be covered
• Additional fees may apply depending on the severity

For full details, please refer to our rental agreement.